Video fixer refund policy

Last updated: October 29, 2026

This video fixer refund policy is short. You can see what we will do to your video before you pay, because the free preview is a real restoration of your own footage. We still want you to feel safe buying, so here is the guarantee in plain words.

The 7-day guarantee

If the full video is not clearly better than the preview you saw, or we could not deliver a working file, email us within 7 days of payment and we will refund the purchase.

What our video fixer refund policy covers

  • The full video came out noticeably worse than the preview, or has errors that were not in the preview.
  • Processing failed, the download did not work, or the file would not play, and we could not fix it.
  • You were charged twice for the same video.
  • You bought a pack or monthly plan by mistake and have not used any credits or videos from it.

What we generally cannot refund

  • You changed your mind after a full video was delivered and it matches the preview.
  • The source video simply did not contain enough information to restore. The preview shows this, which is why it is free.
  • Requests made more than 7 days after payment, unless the problem was on our side.
  • Credits from a pack that you have already used.

Subscriptions

You can cancel the monthly plan at any time from your account or the billing portal. It then stops renewing and you keep access until the end of the period you paid for. If you cancel within 7 days of your first payment and have not processed more than one video, we will refund that first payment on request. Later renewals are not refunded after the period has started, except where the service failed.

How to ask for a refund

  1. Use the contact form or reply to your receipt email.
  2. Include the email you paid with and, if you have it, the address of your video page.
  3. We usually reply within one business day. Approved refunds go back to your original payment method through Polar and typically show up in 5 to 10 business days, depending on your bank.

When a refund is issued, the credits or plan access from that purchase are removed from your account automatically.

Payments

Payments are handled by Polar, which acts as the merchant of record. Taxes, receipts and card processing are theirs; refunds are issued through them on our instruction.

Questions? Read our terms or get in touch.